Hilton Garden Inn Albany-SUNY Area

1389 Washington Ave, Albany, United States
+1 385-355-7901
USD129
Starting From

3.8/5
Very GoodBased on 30 reviews
Verified reviews from our travelers

"I've been here for two weeks at a time since May 15 and here for the next couple..."

irma


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Accommodation
King evolution room

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King evolution suite

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About Hilton Garden Inn Albany-SUNY Area

Description

Property Location
With a stay at Hilton Garden Inn Albany/SUNY Area in Albany (McKownville), you'll be minutes from University at Albany SUNY and close to Albany NanoTech Complex. This family-friendly hotel is within close proximity of Westland Hills Park and Westgate Plaza.

Rooms
Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Don’t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.


More about hotel policies

Hotel Policies
  • Check in 3 PM
  • Check out 12 PM
  • Check-in time starts at 3 PM
  • Check-out time is 12 PM
  • Minimum check-in age is 21
  • Check-in time ends at Midnight
Children and extra beds policy
  • Rollaway/extra beds (free)
We should also mention
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pet policy
  • Pets not allowed
Options and extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 9.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Top hotel amenities

Security

  • Safe-deposit box at front desk
  • 24-hour front desk
Internet

  • Free WiFi
Guest Services

  • Multilingual staff
  • Express check-out
  • Express check-in
  • Luggage storage
Entertainment

  • Free newspapers in lobby
Cleaning Service

  • Laundry facilities
  • Dry cleaning/laundry service
Other

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
General Information

  • Total number of rooms - 126
  • Number of floors - 7
  • Number of buildings/towers - 1
Food & Drink

  • Bar/lounge
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Coffee shop or café
Parking

  • Free self parking
On-Site Facilities

  • Elevator/lift
  • Gift shops or newsstand
  • Fireplace in lobby
  • Television in common areas
  • Meeting rooms 4
  • Designated smoking areas
  • Grocery/convenience store
  • Designated smoking areas (fines apply)
  • Terrace
Business & money services

  • 24-hour business center
Swimming

  • Indoor pool
Beauty & health

  • Fitness facilities
  • Spa tub

More about hotel amenities

Where to eat
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.
Nearby things to do
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

More about the location
With a stay at Hilton Garden Inn Albany/SUNY Area in Albany (McKownville), you'll be minutes from University at Albany SUNY and close to Albany NanoTech Complex. This hotel is within close proximity of Westland Hills Park and Westgate Plaza.

Verified reviews from our travelers

3.8/5
Very Good
Based on 30 reviews
Verified reviews from our travelers

Filter by rating

Timothy
 
Stayed 1 night in July 2018
3.0
/5
Good
A few years ago
It's a fine hotel. No free breakfast is annoying. The quality of room was not up to par for what I normally expect from Hilton garden inn. Our room had a nice big dark stain in the middle of it, so that was pleasant.
Krista
 
Stayed 1 night in July 2018
3.0
/5
Good
A few years ago
Lady at desk was very nice. Jetted tub was great. Bed was hard as a board and AC didnt work. Overall I've had better stays here.
irma
 
Stayed 1 night in June 2018
4.0
/5
Very Good
A few years ago
I've been here for two weeks at a time since May 15 and here for the next couple of months. The staff is great but house keeping needs to step their game up. Some of the house keeping staff do a great job but others neglect to clean the jacuzzi tubs, wipe down the sink area, wipe and clean the bathrooms and vacuum when it clearly needs it. I hate to have to complain to management but I will this time, otherwise it'll never get better. Finally a house keeper who does her job and does it well. Thank you Ms. Suk. You should probably be the one giving the other house keepers training on how to do their job correctly. Some are just plain lazy smh. She cleaned and wiped everything including the floors. Her English was a little hard to understand but she did a great job cleaning my suite. She actually got down and wiped the floor with her hands. Which is a good thing because I was ready to call management up today for sure to see if the way the room was being cleaned was up to their standards.
madelline
 
Stayed 1 night in May 2018
5.0
/5
Excellent
A few years ago
Staff were super friendly and helpful. Beautiful and clean hotel with tasty food at the restaurant.......pool and jacuzzi super clean and private. All around gorgeous hotel!
Frank
 
Stayed 1 night in March 2018
3.0
/5
Good
A few years ago
Nice enough but better selection in the area. Hotel entrance and parking very busy and noisy due to nearby construction. No included breakfast. Needs an update to stay competitive with nearby choices.
David
 
Stayed 1 night in February 2018
5.0
/5
Excellent
A few years ago
Room was very nice and clean. No issues at all. Very happy with the service provided.
ahmad
 
Stayed 1 night in February 2018
5.0
/5
Excellent
A few years ago
I was here for a business meeting but we got a big snow storm and I decided to spend the night. The desk person was awesome, they were very full with the storm but she got me a room and honored our group price. The restaurants in town were closed due to the snow so we ate at the hotel restaurant, which is really just some tables in the lobby, but the food was decent and the prices are not bad. The service in the restaurant lacks, our waiter was often missing and did not ask if we needed anything. We had to hunt him down on several occasions for things like mayo or bar drinks. The room was very clean and nice, bed is super comfortable. I slept very well. My only complaint on this stay was running out of hot water 5 minutes into my morning shower, but it wasn't a deal breaker since I have the same issue at home!
Timothy
 
Stayed 1 night in February 2018
5.0
/5
Excellent
A few years ago
Two night stay at the Hilton Garden Inn and very pleased with the accommodations. The room was very clean. I had breakfast both mornings and available were fresh omelets, fresh fruit, cereal and breads. The only concern was construction occurring in the shaver parking lot. My room overlooked the construction, however, the construction wasn't a bother and didn't occur while I was in the room.
Claritza
 
Stayed 1 night in January 2018
4.0
/5
Very Good
A few years ago
Very nice and clean. Lovely room we had. However I thought breakfast was included with the rate but it wasn’t. Nevertheless we were happy with our stay. Staff was friendly and helpful. Thank you.
roy
 
Stayed 1 night in December 2017
4.0
/5
Very Good
A few years ago
It was Modern. It had an indoor pool a hot tub continental breakfast exercise room and for me the most important and hot very hot water. I stayed for two nights both rooms were exactly the same. The beds were comfortable and the pillows were comfortable. All the employees were very nice and helpful. I would stay there again if I had the opportunity
Will
 
Stayed 1 night in December 2017
4.0
/5
Very Good
A few years ago
Real easy to find. Lovely lobby. Extremely attentive service. Close to amenities.
Robert
 
Stayed 1 night in July 2017
1.0
/5
Poor
A few years ago
Booked room for one night and no mention of construction. Arrived close to midnight after long day on road and noticed good chunk of parking was roped off due to major construction. Asked at front desk if room was near construction and told it wasn't. Room number was written down. Got to room and tried opening door. Doesn't work. Tried a couple more times then voice from inside says to go away. Went to front desk and the wrong number was written. Got to correct room, cleaned up and went to bed. At about 7:10 am... BANG BANG beep beep BANG BANG... major construction right outside our window. Breaking up concrete and big diggers operating. Very loud to say the least and literally outside our window. Complained at front desk. Said they were sorry for the mistake but could not credit us for room as we reserved through an online agency (credit card rewards). They did give my wife some vouchers for a free breakfast. I went back to bed trying to get some sleep with pillow over my head. We put the do not disturb sign on the door of course. At 9:05 am, I hear knocking at door. Just as I get out of bed the maid opens the door and she stares at me in my underwear. Sorry she says and closes the door. I put pants on and check the door... indeed the do not disturb sign is hanging on the handle. Just an overall lousy experience and obviously lack of focus by employees.
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