"Nice hotel , very quiet , good service , value for money"
About Carlton Downtown
More about hotel policies
- Check in 2 PM
- Check out 12 PM
- Check-out time is Noon
- Minimum check-in age is 21
- Check-in time starts at 2 PM and ends at 3 AM
- This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Pets not allowed
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: AED 99 for adults and AED 49.50 for children (approximately)
- Airport shuttle fee: AED 150 per vehicle (one way)
- Early check-in fee: AED 50% (subject to availability)
- Late check-out fee: AED 50% (subject to availability)
- Rollaway bed fee: AED 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Top hotel amenities
- Safe-deposit box at front desk
- 24-hour front desk
- Free WiFi
- Free wired Internet
- Concierge services
- Multilingual staff
- Express check-out
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Free newspapers in lobby
- Airport transportation (surcharge)
- Limo or Town Car service available
- Free shopping center shuttle
- Free beach shuttle
- Laundry facilities
- Dry cleaning/laundry service
- Babysitting or childcare (surcharge)
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Total number of rooms - 357
- Number of floors - 47
- Number of buildings/towers - 1
- Year Built 2013
- Number of restaurants - 3
- Number of bars/lounges - 2
Food & Drink
- Coffee/tea in common areas
- Breakfast available (surcharge)
- Coffee shop or café
- Snack bar/deli
- Parking (limited spaces)
- Free valet parking
- Gift shops or newsstand
- Television in common areas
- Meeting rooms 6
- Designated smoking areas
- Rooftop terrace
- Outdoor pool
- Poolside bar
- Pool sun loungers
Beauty & health
- Fitness facilities
- Hair salon
- Health club
- Spa services on site
- Full-service spa
- Spa treatment room(s)
- Steam room
- Tennis on site
- Outdoor tennis court
More about hotel amenities
The recreational activities listed below are available either on site or nearby; fees may apply.
"خدمه رائعه جداً"
"Bad check in experience. At official check in time of 2pm was informed to continue waiting as room was not ready. Gave an upgraded room so was good on them."
"Nice hotel , very quiet , good service , value for money"
"جيد جدا خاصه لمن يريد الهدوء"
"جميل وتعامل راقي وفيو اكثر من رائع"
"You should check your minibar once you arrive in the room or you can be charged upon checkout for something you did't get. Otherwise, this is a nice hotel with a good sports bar and a nice terrace restaurant. Very clean and spacious rooms. Breakfast can be improved since it's a little poor."
"Good and central. Go across the bridge to eat at Bravo Star cafe, near Starbucks. We call it the bus shelter but the Indian food is great"
"مكان ممتاز وموظفو الاستقبال خدومين جدا"
"فندق جميل نظيف جدا وسعر جيد مقابل الخدمة"
"Honestly, the reception staff was friendly and the room was clean. I have got a standard room (Deluxe), the room is already specious. However, bathroom was not clean enough and it is very very small. It is like a Public Restroom! The location is perfect, it is close to the metro station about 2 to 3 minutes by walk. There are a couple of restaurants around the area. I didn’t like the elevator control. It is really annoying. WiFi is free and it is acceptable speed."
"I been many times in this Hotel, their Location is perfect! The price is still reasonable , the place is very quiet as always, the food is excellent thats why I always comeback whenever we want to come to Dubai, our room is very clean, but no toothbrush if needed, and one of our room toilet water is leaking so I need to close from the main, other than that everything is good. Staff service thank you for your excellent service during our stay, see you next time. Azza and Linda"
"الفندق سيء لعدة اسباب اهمها المصاعد التي قد تحتاج في بعض الاحيان الى انتظارها لاكثر من 20 دقية"
"I thoroughly enjoyed my stay here. All of your staff made me feel very welcome. The rooms are great and the breakfast is a particularly strong feature with a wide variety of food and welcoming faces with good service. The Mezzanine floor and the roof top pool offer welcome relaxation after a hard day's work."
"Your lift system is bad. You need to think about how to solve moving between floors, if guest live in separate rooms and different floor. It takes long time and effort all the way down and go up to the floor."
"The staff are excellent and so helpful, all of them go out of their way to help and always have a smile. We have laundry collected and delivered every day and we have found Fahad to be the most courteous and outstanding member of staff. The chefs at the egg station/seafood buffet also deserve special mention. We return here next week and are really looking forward to coming back."
"Hotel was quite clean and good in terms of helpful management staff. Also the connectivity was good till the hotel and I personally liked the hotel and would recommend staying there to everyone going to dubai. Personally I liked the hotel very much for its rooms specially which were quite spacious and housed all the requirements of one.Hence I will definitely stay in the same hotel on visiting dubai again"
"Very nice hotel. Room was big and well furnished. Clean. Staff were helpful and very friendly. We had great views of the city from our window and from the pool. The negatives were the rooftop bar. It was a little run down and could do with some updating (however it could be amazing)."
"فندق جميل واسعاره معقوله ولكن للاسف يوجد نادي لليلي في الدور ٤٦"
"Very nice Hotel nearby Mall of Dubai. Staff were courteous to us, even helped us to change our room to have a Burf Kalifa facing view. Good spread in breakfast. There is a travel desk as well for your convenience. Rooms are neat and spank clean. Thank you Carlton Downtown to make our stay wonderful."
"Ver nice hotel. Central... just about 15 min walk from Dubai Mall and Birch Khalifa. Very nice views..."
"This is a very good hotel, conveniently located on Sheikh Zayed Road, near the Financial Centre. The staff are exceptionally helpful and a fine breakfast is available every day."
"للامانه الفندق ممتاز وقريب من المترو ونظافه الغرف وتنظيف الغرف يوميا ومتعاونين انصح فيه للعوائل"
"فندق سئ جداً ومقرف كرمكم الله البراز حصلته ع الشطاف بالحمام وحجزي خمس ايام وكل يوم يجون يقولون لازم تطلعين حجزك يوم او يومين لين طلعت من عندهم والمبلغ كله مدفوع في بوكنق ولما جيت دفعوني ١٠٠٠ ريال ضرايب كل يوم ٢٠٠وضريبة مدينه ونظافه الي مثل وجيههم واخذوا علي ٢٠٠ ريال تأمين فندق فاااااشل"
"Great for families, rooms are Clean and spacious if only there was a kitchen in the flat I would rate this hotel 5."
"There is a hotel. good food. Special from the Arab Chef. Ahmed. Good chop. I love the hotel. I thank all the staff inside the hotel"
"الفندق جيد، وأسعارة رائعه، وقريب من محطة القطار، وهو يتحسن بشكل ملحوظ، لكن بالرغم من عدد الغرف الكبير، إلا إنهم غير متعاونين في تلبية حاجات عملائهم، فطالما حصل الفندق على مستحقاته وخاصة في الحجوزات غير المستردة، فلن ينظر لطلبك، والمشكلة بأنها تكررت، وهم غير مبالين مع الأسف."
"Good Hotel, Courteous Staff, good Location. Elevator selection system irritates when there is crowd. Hotel should offer more Indian Dishes instead of just 2. Shuttle service is very poor - at time the outsourced shuttle does not come at all without intimation and front desk/ concierge do not exercise any coordination with shuttle service. At least the proper information of reaching to hotel through Public Transport should be available-as it is very near to Metro Station. Swimming Pool is too small with odd timings(08:00 to20:00hrs). I could see only 3 restaurants and a Cafe. Toilets are just OK , where as rooms are spacious and very good."
"فندق رائع والخدمة ممتازة وتشعر باهتمام الموظفين بالنزلاء مثلا تم وضع كعكة عيد ميلاد في غرفتي بمناسية تاريخ مولدي علما اني كنت ناسيا لذلك."
"واسعه الغرف ومرتبه ونظيفه ودورات المياه صغيره وتحتاج بعض الصيانة والنظافة الثلاجه صغيره وياليت تمنع المشروبات من تواجدها في الغرف ويضاف ميكرويف صغير.تعامل موظفينهم راقي "