A nice, tidy, clean and good looking central hotel. I have been in other hotels at Bethlehem before, all have a distinctiveness from each other off course, not all can be or should be equal.
Nevertheless, all should have at least few alike things, i.e. Services, attendance, support and quality.
I have given "GOOD" in a general point, in certain cases it is "Poor" or "Fair" but there is the extra things that some workers at the Hotel that makes me give the Good and some should get Awesome.
In general Good service at Reception, Awesome at the room service, VERY Awesome at the Bar, Fair/Good at the Breakfast, depending of the days.
Concerning the quality of the Hotel itself and how it looks, in general is good, nice looking from the outside, great hall entrance and bar with smoking area, with a pool and a training room (which me being an avid user of training didn't use it) due to the complexity of the access (very poor/poor) managed, close gym and when i asked at reception that they had this services, I was met with a simple look with no explanation how to access it!
The pool seems not to be in used, went to see it and area was closed full of tables and chairs around everywhere, not explanation, besides some notes on the wall saying that swimming without permission or life guard was not permitted :) well, since I was there to run the Marathon I went training outside, easier than to get that done at the hotel.
Now concerning the rooms quality and service, Awesome room service the room attendance was of great quality and kindness and even twice a day, very good well done. However, the quality of the wall materials used on this hotel seems not to be the best, as we could ear the neighbor room when they were talking or at the toilet, not real nice because this means they could also ear us then, also from the corridor we would ear every small noise, amazing the windows are very good noise canceling from the outside, but inside the wall are just nothing.
This meaning that since we could ear every small noise, talk conversation or activity from the corridor or neighbor rooms, we didn't sleep very well some nights as the Danish guests on the other room where drinking and talking most all night until dawn :)
Another important thing that I didn't like and got disappointed was the WiFi access that was available at the hotel, when looking for hotels i always regards this an important issue, due to my kind of work and that i need WiFi access at most of the times, it was given under the Yamsafer booking page about the hotel that WiFI was free and could be accessed throughout the whole hotel, this is not correct and or is not explained correct and causing misunderstandings. At arrival the receptionist told me that WiFI was avaibale free at Reception, Bar but not rooms, that would be charged $4 day for each device, meaning I would have to pay $12 day for my (PC, and 2 iPhones access), now this is unacceptable since it was even on the log in page from the WiFi hotel stating that we could get a FREE code at reception "not PAID code", and contacting the reception I was told no, this was not true, they didn't know about that note coming up in the screen of the computer at log in, it was the be charged no FREE codes for rooms.
OK, PLEASE change it from the Hotels internet page, yamsafer and from the WiFi log-in page, because that is marked abuse and incorrect and misleading the customers.
For the rest, I wish you good luck and will miss some of your workers as they have made our time at the hotel great, despite the few setbacks.
I believe that i will try another Hotel next time to see if will be better than yours.
The last Hotel I was at Bethlehem in 2014, the walls where very solid and noise canceling (very will isolated) and we had WiFi access FREE at the rooms.
Good luck, we wish you all the best in the future.
Carlos Ferreira and Liv-Grete Jacobsen