I've stayed in a lot of hostels over the years. Never have I had such a poor experience as the one I had with Sleepzone. And I mean by far, and I've stayed in hostels paying 5€/night. I seriously don't know how it's so highly rated. When I log in to Hostelbookers, it displays a message saying I have already written a review. Maybe this is how? Fake reviews?
Pros: the staff was nice, even though some of them looked like they didn't know what they were doing. However, they don't ask you if you need help getting around, nor do they ask you if everything was ok at the end. I wish they had.
1. When we arrived to our 4 BED DORM, 6 young girls were already there, when only two of them had booked the room. They were completely drunk, screaming and talking really loud and asking us to go party with them. They asked us if it was ok if we let them sleep on the floor when they got back at 4 a.m, that they would pay us for the night. We kind of thought they were funny, so we didn't mind. When they finally left, they left all the garbage in the floor, bottles everywhere and even spilled alcohol on the bedsheets.
2. The sheets, the pillow and the floor were stained with what looked like dirt, mud or poo. Oh, and usually you have the right to 2 sheets: one that covers the mattress, another to cover you and then the eiderdown or something. Well, here you only get one sheet and an eiderdown you're not even sure is washed.
3. The card reader at the front door of the hostel didn't work with our cards, and we had to ring the bell every time and enter after being shortly briefed (which is something good if only it stopped intruders from entering the premises, which it didn't)
4. THE NOISE. On the second night, there were young people, again, totally wasted, screaming (and I MEAN SCREAMING!) and slamming doors at 2 a.m. We had to get up and warn them 3 times to no use, which was the hostel's job, not the guest's. They only stopped when someone from the reception came, hours later. Still, we couldn't sleep for 3 hours.
5. Also, the policy of no drinking in rooms looks very pretty on the wall but it is NOT enforced. Everyone was carrying bottles and cups up and down the stairs. Our room had bottles everywhere.
6. The wifi was terrible. A simple google search took hours to complete.
7. The showers. Jesus, the showers. There was no warm water the second day. And you have to press the button every 5 seconds (not exaggerating) to keep water running. The sink is like 10cm wide, washing your face or teeth means washing the floor as well.
8. The bunk beds are so shortly bunked you can't even sit without hitting your head. And the top one has a protruding wall where I kept hitting my head as well. I also injured myself getting out of bed several times, because the stairs were so narrow (and I'm skinny).
9. The breakfast is terrible, you can only choose from toasts (and the butter is margarine) or milk and corn flakes that come through a dispenser that crushes them to dust.
I don't remember anything else. In short, it was, I daresay, a terrible experience. I hope the management takes this to note and does something to improve the quality of the hostel. We payed 65€ for two nights, 2 people, not very cheap considering the conditions.